An attempt to connect to a VPN tunnel fails and possibly crashes the computer using Citrix Access Gateway VPN Client with Mac OS X 10.8 (Mountain Lion). Solution Upgrade to the Access Gateway Plug-in 2.1.3 for Mac OS 10.8 on a Mac OS X computer using 10.8. We have Mac running OS v 10.8.5 and they are using the MS Remote Desktop v8.0.9 to connected to a RD server running Windows 2012 Server. During remote sessions the clients are often getting 'failed to read from socket -1' and then get thrown out of the remote session.
Applicable Products
- Access Gateway 10
Symptoms or Error
An attempt to connect to a VPN tunnel fails and possibly crashes the computer using Citrix Access Gateway VPN Client with Mac OS X 10.8 (Mountain Lion).
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Solution
Upgrade to the Access Gateway Plug-in 2.1.3 for Mac OS 10.8 on a Mac OS X computer using 10.8. Users must uninstall earlier version of the Access Gateway Plug-in and then install version 2.1.3.
This version is now available for download with Citrix login account at the following location:Problem Cause
The Access Gateway Plug-in 2.1.2 for Mac OS X and earlier is not supported on Mac OS X version 10.8 (Mountain Lion).
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